Shipping policy
We offer nationwide shipping through J&T and Ninjavan.
Processing Time
All orders are processed and shipped within 2-3 business days (excluding weekends and holidays) after we receive your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number you can use to check its status.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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J&T and Ninjavan:
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Delivery Time: 3-7 business days
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Shipping Fee: Calculated at checkout
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Lalamove (for local deliveries only):
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Delivery Time: Same-day delivery, depending on your location and the courier's availability.
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Shipping Fee: Shouldered by the customer.
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Please note: Delays can occur due to high volume or postal service issues outside of our control.
Local Delivery
Local delivery is available for customers within [insert your city/area here]. We use Lalamove for these deliveries, and the shipping fee will be shouldered by the client.
International Shipping
Unfortunately, we do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number. You can use this to check the status of your order on the courier's website. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [insert your contact email here] with your name and order number, and we will look into it for you.